Ticket terms, refunds and privacy

Updated 8 October 2026. Tixwave is operated by Eugene Tenakwah. Questions and requests: mreugene233@gmail.com.

Buying tickets

Check the event, date, venue, ticket category, price and any age or entry conditions before paying. Each QR ticket admits one person once. Keep your ticket link and QR code private. The organiser is responsible for delivering the event and confirming entry requirements. Contact support if event details are unclear.

Cancellation, changes and refunds

If an event is cancelled, contact support with your order reference to request a refund. For a postponed or materially changed event, contact us to discuss the available options before accepting the new date. For other refund requests, contact us before the event; eligibility depends on the event terms and applicable law. Statutory rights remain unaffected. Approved refunds return through the original payment method. Bank processing time varies.

Promoter terms

Promoters must provide accurate details, own the rights to their event and promotional materials, comply with venue and local requirements, and inform Tixwave promptly of cancellation or changes. Listings require review. Tixwave retains a 5% commission on paid ticket sales. Remaining funds are held until after the recorded event end time and an administrator confirms completion. Release also requires a verified Stripe account and payment review. Refunds, disputes and account restrictions can delay or reduce the amount released. Holding funds does not guarantee protection from chargebacks. Stripe processing fees are paid from the platform account.

Privacy

We use account and order email addresses, event submissions, payment references and ticket scan status to manage accounts, process orders, deliver tickets, prevent duplicate entry and respond to support requests. Supabase provides account and database services; Stripe processes payments and promoter verification; Resend delivers ticket emails; Cloudflare hosts the website. Payment card information is handled by Stripe. We retain transaction records as needed for accounting, disputes and legal obligations, and account information while needed to provide the service. Contact support to request access, corrections or deletion where applicable, or to raise a privacy concern. You may also contact your local data protection authority.

Cookies and local storage

Essential browser storage keeps you signed in. This setup does not add advertising tracking. Third-party payment and verification pages apply their own policies.